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Please read the policy on Payment Extensions and Agree to continue
Customers with a past due balance of $50 or greater and more than 20 days past due are subject to having their service disconnected for non-payment.
The extension is for seven (7) days and the FULL amount of the past due balance must be paid by the extended date.
Returned (insufficient funds) payments - Payment arrangement in effect - Accounts currently disconnected
Online extensions MUST be requested by Noon the day prior to cut-off. In-person extensions can be requested at our Customer Service office until 9 a.m. on the day of cut-off. Please call Customer Service at 615-848-3209 if you have any questions.
You will receive an email confirming that your request has been approved or denied.
If approved, you will receive a copy of the extension agreement reflecting the amount due and the date due.
If denied, you will receive the reason for the denial.
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