Account Access

Link Online Access

Use LINK to:Sign Up for LINK Button (Transparent) Opens in new window

  • Pay your bill
  • Sign up for e-bill
  • View consumption history
  • View bill history
  • Request a move

LINK Registration and User’s Guide - follow these instructions to set up your account.

Advanced Metering Infrastructure (AMI) Customer Portal

Use AMI Customer Portal to:

  • Sign up for alertsSign Up for AMI Button (Transparent) Opens in new window
  • Monthly goals
  • Continuous usage
  • Monitor daily water consumption

AMI Customer Portal Account instructions - follow instructions on how to set up your account

Alerts for your account - follow instructions on how to set up alerts for your account.

Interactive Voice Recognition (IVR)

Customers can access their account using the telephone. Call 615-848-3209, Option #1 to access our IVR system.

  • Pay your bill
  • Check your balance
  • Review the last five bill amounts
  • Review your last five payments

Privacyprivacy Opens in new window

MWRD cares about the privacy of our customers and the confidentiality of their information. 

In accordance with the Tennessee Open Records Act, we have developed a document that serves as guidance for our customers and staff in what we can share about Water Resources Department customers and their accounts. In addition, we have a form whereby a customer can authorize MWRD staff to release certain private information to specific individuals.