Customers can access their account using the telephone. Call 615-848-3209, Option #1 to access our IVR system.
Pay your bill
Check your balance
Review the last five bill amounts
Review your last five payments
MWRD cares about the privacy of our customers and the confidentiality of their information.
In accordance with the Tennessee Open Records Act, we have developed a document that serves as guidance for our customers and staff in what we can share about Water Resources Department customers and their accounts. In addition, we have a form whereby a customer can authorize MWRD staff to release certain private information to specific individuals.