ADA Complaint Procedures

If you believe you or someone else has been discriminated against on the basis of disability by the City, a City official, employee, or contractor, or any entity receiving federal funding by way of the City, you may file a complaint by completing and submitting an ADA Complaint Form.  Forms may be submitted online electronically or printed, completed and mailed to the either one of the City's ADA Coordinators or the City Manager.

The City of Murfreesboro’s ADA Complaint Procedures are as follows:

  1. Individuals   alleging discrimination on the basis of disability by the City, a City   official, employee, or contractor, or a sub recipient of federal funds   may submit a written complaint to one of the City’s ADA  Co-Coordinators—the City’s Human Resources Director or the  City’s Chief Building Official—or directly to the City Manager for resolution. Complaints by City employees and job applicants alleging  violations of Title I may be submitted using Form 2008C. All other  complaints regarding access to City programs, services, activities, and  facilities may be submitted using Form 2008D.
  2. Complaints  should be submitted to one of the City’s ADA Co-Coordinators, or to the  City Manager, as soon as possible after the alleged discrimination.   Complaints, other than those brought by a City employee or job  applicant  pursuant to Title I, must be submitted no later than 180 days  after the  alleged discrimination occurred.
  3. One of the ADA  Co-Coordinators  or the City Manager will render a decision within 10  working days of  receiving the complaint. The City will maintain a  record of the  complaint and all actions taken in response to the  complaint.
  4. If  the complaint cannot be resolved to the  complainant’s satisfaction, the complaint will be forwarded to the  Disabled Resident Access Committee.
  5. The  Committee has  established procedures for hearing complaints, requests, or suggestions  from disabled persons regarding access to and  participation in public  facilities, services, activities, and functions  in the community. The  Committee will consider complaints of inadequate  reasonable  accommodation by a disabled employee provided both the employee and the  City Manager agree. The Committee is directed to hear  all complaints in  public, after adequate public notice, in an unbiased, objective manner,  and to make a written decision within 30 days of  notification.  Proceedings of the Committee shall be recorded and  maintained.
  6. If  the complaint cannot be resolved to the disabled  person’s satisfaction  by the Committee, the complaint will be heard by  the City Council at  an open, public meeting. A determination must be  made within 30 days.  The decision of the City Council is final.
  7. A  record of action  taken on each request or complaint will be maintained  as a part of the  records or minutes at each level of the complaint  process.
  8. The  right to a prompt and equitable resolution of the  complaint shall not  be impaired by a disabled person’s pursuit of other  remedies, such as  the filing of a complaint with the Department of  Justice or other  appropriate federal agency, or the filing of a suit in  state or federal  court. Use of this complaint procedure is not a  prerequisite to the  pursuit of other remedies.
  9. Anyone with a  complaint may also  contact the employee’s supervisor, department head,  or the City  Manager. Individuals may also choose to contact any of the  following  government agencies: U.S. Equal Employment Opportunity  Commission, 220  Athens Way, Suite 350, Nashville, Tennessee 37228-9940,  (615) 736-2107;  US Department of Justice, 950 Pennsylvania Avenue, NW,  Civil Rights  Division Disability Rights Section – 1425 NYAV, Washington,  D.C. 20530,  (202) 307-0663 (voice and TTY); or Tennessee Human Rights  Commission,  710 James Robertson Parkway, Suite 100, Nashville,  Tennessee,  37243-1219, (615) 741-5825. Both the U.S. Department of Labor  and the  U.S. Department of Justice have established websites ( and, respectively) devoted to ADA issues.
  10. The City’s ADA Complaint Procedure is an administrative process that does not provide for compensatory or punitive damages.

The   ADA complaint process does not cover complaints based on protections   afforded under other civil rights statutes, such race, color, national   origin, religion, sex, marital status, age or source of income. If a   complaint is filed alleging such discrimination, the complainant will  be  notified that it cannot be processed as an ADA complaint. Complaints  of discrimination based on race, color or national origin will be  handled  under the City’s Civil Rights Title VI complaint process that  is substantially similar to this Title II complaint process. More   information regarding the City’s Civil Rights Title VI complaint  process may be found on our Title VI page.