ADA Complaint Procedures

If you believe you or someone else has been discriminated against on the basis of disability by the City, a City official, employee, or contractor, or any entity receiving federal funding by way of the City, you may file a complaint by completing and submitting an ADA Complaint Form.  Forms may be submitted online electronically or printed, completed and mailed to the either one of the City's ADA Coordinators or the City Manager.

The City of Murfreesboro’s ADA Complaint Procedures are as follows:

  1. Individuals alleging discrimination on the basis of disability by the City, a City official, employee, or contractor, or a sub-recipient of federal funds may submit a written complaint to one of the City’s ADA Co-Coordinators—the City’s Employee Services Director or the  City’s Chief Building Official—or directly to the City Manager for resolution. Complaints by City employees and job applicants alleging violations of Title I may be submitted using Form 2008C. All other  complaints regarding access to City programs, services, activities and  facilities may be submitted using Form 2008D.
  2. Complaints should be submitted to one of the City’s ADA Co-Coordinators, or to the City Manager, as soon as possible after the alleged discrimination.  Complaints, other than those brought by a City employee or job applicant  pursuant to Title I, must be submitted no later than 180 days after the alleged discrimination occurred.
  3. One of the ADA Co-Coordinators or the City Manager will render a decision within ten working days of receiving the complaint. The City will maintain a record of the complaint and all actions taken in response to the  complaint.
  4. If the complaint cannot be resolved to the  complainant’s satisfaction, the complaint will be forwarded to the Disabled Resident Access Committee.
  5. The Committee has established procedures for hearing complaints, requests or suggestions  from disabled persons regarding access to and participation in public facilities, services, activities and functions in the community. The Committee will consider complaints of inadequate reasonable accommodation by a disabled employee provided both the employee and the City Manager agree. The Committee is directed to hear all complaints in public, after adequate public notice, in an unbiased, objective manner, and to make a written decision within 30 days of notification.  Proceedings of the Committee shall be recorded and maintained.
  6. If the complaint cannot be resolved to the disabled  person’s satisfaction by the Committee, the complaint will be heard by the City Council at  an open, public meeting. A determination must be made within thirty days. The decision of the City Council is final.
  7. A  record of action taken on each request or complaint will be maintained as a part of the  records or minutes at each level of the complaint process.
  8. The  right to a prompt and equitable resolution of the complaint shall not be impaired by a disabled person’s pursuit of other remedies, such as the filing of a complaint with the Department of Justice or other  appropriate federal agency, or the filing of a suit in  state or federal court. Use of this complaint procedure is not a prerequisite to the pursuit of other remedies.
  9. Anyone with a complaint may also contact the employee’s supervisor, department head or the City Manager. Individuals may also choose to contact any of the following  government agencies: U.S. Equal Employment Opportunity Commission, 220  Athens Way, Suite 350, Nashville, Tennessee 37228-9940, (615) 736-2107;  US Department of Justice, 950 Pennsylvania Avenue, NW, Civil Rights Division Disability Rights Section – 1425 NYAV, Washington,  D.C. 20530,  (202) 307-0663 (voice and TTY); or Tennessee Human Rights Commission,  710 James Robertson Parkway, Suite 100, Nashville, Tennessee,  37243-1219, (615) 741-5825. Both the U.S. Department of Labor  and the  U.S. Department of Justice have established websites ( and, respectively) devoted to ADA issues.
  10. The City’s ADA Complaint Procedure is an administrative process that does not provide for compensatory or punitive damages.

The  ADA complaint process does not cover complaints based on protections afforded under other civil rights statutes, such race, color, national origin, religion, sex, marital status, age or source of income. If a complaint is filed alleging such discrimination, the complainant will be notified that it cannot be processed as an ADA complaint. Complaints of discrimination based on race, color or national origin will be handled under the City’s Civil Rights Title VI complaint process that  is substantially similar to this Title II complaint process. More information regarding the City’s Civil Rights Title VI complaint  process may be found on our Title VI page.