Citizen Request Tracker

Welcome to Citizen Request Tracker, a request-tracking tool that can be used to report your concerns to the City. You can create an account to track your request and our responses online, 24 hours a day, 7 days a week.

See an issue or need assistance with a city service? Help the City better serve you by completing a Service Request form. An email will be sent immediately to the appropriate City staff, who will respond to your request in a timely manner. You will also receive a confirmation email and will be able to track progress, as well as communicate additional information if you see the need. Thank you for taking the time to help us serve you.

Don’t see an appropriate request listed below? Not to worry. Please report your concern by contacting us at 615-893-5210.

For general comments, suggestions or inquiries not requiring a service request, please browse through our FAQ section or communicate with City staff by completing a Citizen Suggestion Form.

Should a problem require urgent attention, please call us immediately. For a police emergency, dial 9-1-1. Otherwise, call 615-893-5210 or visit our Staff Directory for a complete listing of city departments.