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Understanding Your Bill

Sample Bill
A sample bill has been provided to help customers better understand their bill from MWSD.

Paying Your Bill
Bills may be paid by:
  • Drive-in window
  • Walk-up payment counter
  • Bank draft
  • EZPay - credit card payments online
  • Mail payments to:
    Murfreesboro Water and Sewer Department
    P.O. Box 897
    Murfreesboro, TN 37133
  • Night depository:
    300 NW Broad St.
    Murfreesboro, TN 37130

Check It & Forget It!
Why you should join our Check It & Forget It! automatic bank draft program:
  • Covers unexpected events (i.e. lost, delayed or stolen bills)
  • Never pay another late fee
  • Save gasoline expense
  • Save postage expense

Join over 5,600 MWSD customers who trust us to draft their bank account each month. The amount you owe will automatically be deducted from your bank account each month on the due date. A form is also available if you need to change or terminate bank draft.

Bank Draft
Please note we need at least 30 days’ notice from the current due date to set up bank draft for the following month.

Receiving Your Bill
You will continue to receive a copy of the bill every month, so you will know exactly what will be deducted and have time to call if you have any questions or issues.

Reading the Meter
The Water and Sewer Department reads every meter and bills every customer each month. In the event of an abnormally high meter reading, we will attempt to alert you.

Leak Adjustment
Should you experience a leak that causes your bill to be substantially higher than normal, call the Customer Service Department at 615-848-3209 and we may be able to help you obtain an adjustment to the sewer portion of your bill.

Pool Adjustment
You may be eligible for a pool adjustment credit when you fill your swimming pool. Please call customer service at 615-848-3209 before downloading and submitting this form.

Summer Sewer Credit
We urge you to conserve water by promptly repairing leaks that may be within your plumbing system. This not only helps us to keep down production costs, it also provides savings on your monthly billing. We realize there may be a need to water lawns, gardens, and landscaped areas. There may also be a need to replenish water in swimming pools.

When your bill is printed each month April through October, if your usage exceeds the amount calculated from your winter month’s average plus 20%, you are automatically credited with a Summer Sewer Adjustment reduction to the sewer billing.