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Citizen Complaints

Office of Professional Responsibility:
The Office of Professional Responsibility conducts investigations of complaints against police officers, primarily from citizens who have had an unsatisfactory or unpleasant experience with an officer.  Most of the complaints are minor in nature, but this section does have the power to investigate more serious allegations.

The entire process is designed to discover the truth, being as fair as possible, while protecting the rights of everyone involved. Substantiated allegations are dealt with in accordance with the policies of the Department, the City of Murfreesboro, and state and federal laws. Complainants may be prosecuted if they file false complaints.

Video Recordings:
A major factor in settling disputes arising out of citizen complaints is often videotape. Most all of our marked police units are equipped with mobile video recorders, and officers are required to videotape certain interactions with citizens. A video recording of an encounter can undeniably show the investigator what really happened during the incident in question. 

To file a complaint against an officer, citizens may contact Lieutenant Garry Carter or Sergeant Craig Snider at (615) 849-2686 and request a Citizen Complaint Form. The form can also be picked up at the Murfreesboro Police Headquarters Building located at 302 South Church Street, or citizens may download the form from the link below. Completed forms can be submitted to the Office of Professional Responsibility by mail or in person. The Office of Professional Responsibility is located at 302 South Church Street and is open Monday through Friday 8:00 a.m. until 4:30 p.m.

Citizens are encouraged to call (615) 849-2686 or e-mail Lieutenant Garry Carter or Sergeant Craig Snider with any questions they may have about the process.

Download the Citizen Complaint Form.

The Murfreesboro Police Department is a member of the National Internal Affairs Investigators Association, INC (N.I.A.I.A.)