Murfreesboro Water and Sewer Department - (615) 848-3209
Frequently Asked Questions
How do I request service?
Moving day holds enough surprises. When you are moving into our service area, avoid the surprise of no water by stopping by 300 NW Broad St. and filling out an application. There is no deposit required, however, there is a $25 non-refundable service initiation fee. If you can come by before 3 p.m., your water can be turned on the same day. When you are moving, or if you are beginning service for the first time, save yourself time by assuring you have all the clear, safe water you need. If you are moving away from a location supplied by us, be sure to have the service discontinued so that you will not be billed for water you did not use.
What are the billing procedures?
The Water and Sewer Department reads every meter and bills every customer each month. In the event of an abnormally high meter reading, we will attempt to alert you. Bills may be paid by bank draft, at our drive-in window, walk-up payment counter or night depository, which are located at 300 NW Broad St. Payments by mail should be sent to PO Box 897.
Can I pay my bill by bank draft?
Murfreesboro Water and Sewer also offers payment by bank draft. In order to take advantage of this service, all we need is a voided check. You can drop it by Customer Service or mail it to PO Box 897, Murfreesboro, TN 37133 and your bank draft will begin. You will still get your bill as usual but your payment will be drafted directly from your checking account on the due date on the bill.
How can my service be transferred to another location in the City?
If you are a current customer and wish to transfer your service from one location to another within our service areas, call our Customer Service Department at 848-3209. There will be a $25 non-refundable service initiation fee added to the first bill for the new location.
How can I cancel my service?
If you are moving out of our area, you need to cancel your water and sewer service. Just call our Customer Service Department and let us know when you need the service terminated.
What is the leak adjustment policy?
Should you experience a leak that causes your bill to be substantially higher than normal, call or come by our Customer Service Department at 300 NW Broad St. and we may be able to help you obtain an adjustment to the sewer portion of your bill. An automatic adjustment is made on the sewer portion of the bill in the month of April through October. (See Summer Sewer Credit)
What is the Summer Sewer credit?
Although we anticipate being able to meet all our customers needs, we urge you to conserve water by promptly repairing leaks that may be within your plumbing system. This not only helps us to keep down production costs, it also provides savings on your monthly billing. We realize there may be a need to water lawns, gardens, and landscaped areas. There may also be a need to replenish water in swimming pools. With this in mind, when your bill is printed each month April through October, if your usage exceeds the amount calculated from your winter months average plus 20 percent, you are automatically credited with a Summer Sewer Adjustment reduction to the sewer billing.
Who do I call when I have a stopped sewer?
If, at any time, you experience problems such as a stopped sewer, call us at 893-1223. We will be glad to come out free of charge and identify whether the problem is in our line or yours.
What can I do to prevent cold weather problems?
We are fortunate that we do not experience the bitterly cold winters of our neighbors to the north, but we do have enough cold weather to urge you to take certain precautions. A small amount of effort could save you large water and sewer bills and even larger repair bills.
Locate and know how to operate your main shut-off valve. Alert other household members to the location and operation of the valve. This could decrease the amount of damage from a burst pipe.
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