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1. How can I contact the mayor and City Council?
2. How can I obtain a copy of the City Council agenda?
3. When do Boards and Commissions meet?
4. How do I apply for service on a board or commission?

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1. Is there transportation into Murfreesboro from the airport?
2. Is there a number to call if I have a concern about low flying and or noisy aircraft?

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1. Is it okay to convert the bonus room into a bedroom?
2. When do I need a building permit?
3. When is a building permit not required?
4. Can I obtain my own permits?
5. How long is a building permit valid?
6. Why do I need a permit to build or remodel my own house/property?
7. Is it okay to remove the handrails from the steps?
8. Can a fence be on the property line?
9. What is the number for TN One-Call?

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1. How do I file a complaint about my Comcast Xfinity cable television service in Murfreesboro?
2. Where can I find CityTV’s program schedule?
3. How do I contact the Public Information Officer

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1. The Affordable Housing Program provides up to $10,000 to assist a first-time home buyer. Do I have to pay that back?
2. What can the Housing Rehabilitation Program do for me and my family?

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1. How do I obtain a burn permit?
2. How do I set up a tour of a fire station?
3. I received a call saying they were Murfreesboro Fire Rescue Department asking for a donation or selling concert tickets, are they with MFRD?
4. How do I take advantage of the Project SAFE (Smoke Alarms for Everyone) Program?
5. How do I apply for a position with MFRD?
6. Does the Citizens Fire Academy help me obtain employment with MFRD?
7. Can you fill my swimming pool?
8. Can you get my cat out of a tree?
9. How do I report a damaged fire hydrant?
10. How do I register my storm shelter?
11. How do I file a blasting complaint?

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1. Where Can I Apply for a Permit?
2. How do I obtain a Fire Safety Inspection?

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1. Do you offer annual memberships?
2. Do you take tee times in advance and if so how many days?

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1. What is the difference between the National Register Historic District and the local Historic Zone (H-1)?
2. If my house were included in the Historic Zone (H-1), would I be required to restore it to its original historic appearance?
3. Would I need a Certificate of Appropriateness (COA) to remodel my kitchen or bathroom?
4. Would I need a Certificate of Appropriateness (COA) if I wanted to paint my house?
5. Would I have to get a COA to replace damaged clapboard or re-side the whole house with vinyl siding?
6. I want to build a substantial addition to my house. If it were located in the historic zone (H-1), would I have to apply for a COA and, if so, could it be denied?
7. My house is not located within the proposed historic zone (H-1). How will the creation of the H-1 zone benefit me?
8. If a historic zone (H-1) is created, but subsequently proves to be unsatisfactory to most of the property owners inside it, can it be undone?
9. Are there tax benefits from being located within a historic district or zone?
10. Are there other advantages to being in a historic district?
11. Who is on the Historic Zoning Commission?
12. What are some activities that would and would not require a Certificate of Appropriateness (COA)?

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1. How often can I change my W-4?
2. How long does it take for direct deposit to go into effect?

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1. When do we need to approve time cards?
2. I have regular schedules for some of my part-time employees. Can I schedule them in Kronos?
3. What if I forget to schedule a full-time employee in Kronos?
4. I’m a supervisor but I can’t see my timecard. Do I have one?
5. How do I request leave time?
6. How is compensatory time calculated? I selected compensatory time but Kronos is showing me as getting paid for 41 hours. Why is that?
7. If I’m out sick how does my sick leave get entered into Kronos?
8. If I have already requested leave and been approved for a date that is on or after the go-live date above, do I have to submit the request again?
9. Time timeclock shows a different time than my cell phone and watch. What will be considered correct?
10. Will supervisors have access to their own schedule?
11. Should meal times be recorded into the scheduled shift?? (As a break segment)
12. Will there be Apple Mac users on Kronos?
13. Will employees be able to transfer jobs at the time clocks?
14. Will employees be able to access WTK (Workforce Time Keeper) via the PC?
15. What are the exception triggers?? (How many minutes past a schedule start time will a late in punch exception be triggered? Late Out?? Early In?? Early Out?)
16. How does paid leave time work (Sick, Vacation, Compensatory)? What about timecard changes?
17. Do time cards need to be exported into Excel to be saved?
18. Who will input overtime, special events, classes, meetings, etc.?
19. Will the top bar in the “Manage my department” tab be the same, i.e. missed punches, etc.?
20. Specific to Fire Shift Personnel - What employees can be seen by each Captain?
21. Specific to Fire Shift Personnel - What about our floating employees?
22. Specific to Fire Shift Personnel - What schedule groups will we have?
23. Specific to Fire Shift Personnel - How do Captains approve duty exchanges (Swapped Shift and Shift Relief)?
24. Specific to Fire Shift Personnel - Who will change out of class pay?
25. Specific to Police Sworn - Will we be able to print timesheets for officers that will be working GHSO Grants?
26. Specific to Police Sworn - What happens if an officer comes up on an accident or gets dispatched to a call before roll call or after they have clocked out?
27. How do I sign up for the Kronos Mobile App?
28. Is there refresher training for those of us who need it?
29. If I make a request for vacation in test will I need to make it again once we go live?

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1. Can you give me legal advice?
2. Where can I find the City Code and laws?
3. What are the City's laws about panhandling and solicitation?
4. What are the City's laws about fireworks?
5. What are the City’s laws about noise?
6. What are the City's laws about animals?
7. What are the City's laws about signs?

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

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1. What are the phone numbers and addresses for each Murfreesboro parks and recreation facility?
2. How do I rent a picnic shelter?

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3. Frequently Asked Question Goes Here
4. Frequently Asked Question Goes Here
5. Frequently Asked Question Goes Here

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1. How is my property zoned?
2. Is my property in a flood zone?

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1. What number do I call for non-emergencies?
2. What number do I call for emergencies?
3. Do I need an Alarm Permit?

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1. Is the police department hiring?
2. Where does the Police Department advertise job openings?
3. Do I have to submit an application each time the Police Department advertises?
4. Is the City of Murfreesboro an equal opportunity and drug-free workplace employer?

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1. Where do I send this medical bill for my workers' comp injury?

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1. Where can I buy Rover tickets?
2. Where does Rover go?

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1. When will you pick up my brush?
2. Will you pick-up anything I set out by the curb?

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1. How old do you have to be to join?
2. Can I signup for activities over the phone?
3. What does it cost to belong to the senior center?

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1. When are property taxes due and what is the penalty for being late?
2. Do you take partial payments?

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1. Who do I call when a tree in the City's Right-of-Way is dead?
2. Who do I call when I have a sick tree or plant in my yard?
3. If I live outside of the Murfreesboro City limits who do I call about a tree that has fallen in the street?

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1. I want to fill my swimming pool for the summer months, but I also want to avoid an outrageous bill due to the large amount of water I would use. Are there any discounts you offer for filling pools?
2. My water bill is extremely high this month and I’ve been using the normal amount of water I always use. I’m not understanding why it is so much. Is there a reason for this?
3. I need to purchase a tap for my new business. How does this work? What do I need to bring into the office to set it up?
4. My water was disconnected when I was at work and I had no time to pay the bill once I got off before closing. I need my water to be reconnected quickly! Is there a way to get my service reconnected?
5. How long does it usually take for my service to be reconnected after paying my bill?
6. What types of identification are acceptable for me to get an extension on my water bill?
7. I need to apply for a payment extension, but the bill is in my spouse’s name. Could I still get the extension if I bring in his state I.D. and/or a marriage license?
8. A relative/family member of mine just recently passed away and the water bill is in their name? What can I do to get it changed and/or terminated since they are no longer here?
9. I transferred my water service when I moved into my new home and now I am unable to pay my water bill online. Why is that?
10. What are some ways for me to check the quality of the water in my home without buying a water quality kit from my local convenience store?
11. Sometimes I forget that my bill is due, and I always end up paying late. Is there a way for me to set up alerts that would remind me when my bill is due?
12. A friend told me that if my bill is a certain amount, I could subtract $50 and pay the difference to avoid disconnection of my service. Is this true? If so, how does this work?
13. My sewer is stopped up! Do you offer plumbing services to unblock sewer systems? If so, what are your rates?
14. After how many days will my service be disconnected after my bill’s due date?
15. I would like to start monitoring the water usage in my home and/or business? How can I access that information?
16. Sometimes my bill due date doesn’t align with my job’s pay days and I am always forced to pay late. Is there a way to change my bill due date to fit my job’s payment schedule?
17. When paying my bill online through LINK, I am aware that my debit/credit card is charged a transaction fee. Does this fee still apply if I pay my bill at the office?
18. I was late paying my bill because I did not receive my bill in the mail in an appropriate about of time? Why is this happening? Are there other ways to receive my bill besides by mail?
19. I was late on paying my bill and now I have an additional $40 AND a late fee added to my current amount due, how is this possible?
20. How do I sign up for new service?
21. If I’m unable to pay my bill by the due date, how long do I have to pay before a late fee is applied?

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1. Where does FOG come from?
2. Why is FOG a problem?
3. Do I need Grease Control Equipment (GCE), such as a Grease Trap, for my Food Service Establishment? What about my home?
4. Okay. So, I can just install a Grease Trap and I’m covered, right?
5. What is the first step I need to take to determine the size and type of Grease Control Equipment that I need?
6. How Does Murfreesboro Water and Sewer Department (MWSD) determine the proper size and type of Grease Control Equipment?
7. What types of Grease Control Equipment (GCE) are accepted by Murfreesboro Water and Sewer Department?
8. What is a Grease Interceptor (GI)?
9. What is an AGRU or Automatic Grease Recovery Unit?
10. Can I clean my Grease Control Equipment myself?
11. Now that I know what size and type of Grease Control Equipment I need; and who needs to clean it, is there anything else I should know?