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Administration

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1. How can I contact the mayor and City Council?
2. How can I obtain a copy of the City Council agenda?
3. When do Boards and Commissions meet?
4. How do I apply for service on a board or commission?

Airport

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1. Is there transportation into Murfreesboro from the airport?
2. Is there a number to call if I have a concern about low flying and or noisy aircraft?

Building & Codes

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1. Is it okay to convert the bonus room into a bedroom?
2. When do I need a building permit?
3. When is a building permit not required?
4. Can I obtain my own permits?
5. How long is a building permit valid?
6. Why do I need a permit to build or remodel my own house/property?
7. Is it okay to remove the handrails from the steps?
8. Can a fence be on the property line?
9. What is the number for TN One-Call?

Communications Department (CityTV)

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1. How do I file a complaint about my Comcast Xfinity cable television service in Murfreesboro?
2. Where can I find CityTV’s program schedule?

Community Development Department

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1. The Affordable Housing Program provides up to $10,000 to assist a first-time home buyer. Do I have to pay that back?
2. What can the Housing Rehabilitation Program do for me and my family?

Fire & Rescue Department

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1. How do I obtain a burn permit?
2. How do I set up a tour of a fire station?
3. I received a call saying they were Murfreesboro Fire Department asking for a donation or selling concert tickets, are they with MFRD?
4. How do I take advantage of the Project SAFE (Smoke Alarms for Everyone) Program?
5. How do I apply for a position with MFRD?
6. Does the Citizens Fire Academy help me obtain employment with Murfreesboro Fire & Rescue Department?
7. Can you fill my swimming pool?
8. Can you get my cat out of a tree?
9. How do I report a damaged fire hydrant?
10. How do I register my storm shelter?
11. How do I file a blasting complaint?

Golf Department

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1. Do you offer annual memberships?
2. Do you take tee times in advance and if so how many days?

Historic Zoning

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1. What is the difference between the National Register Historic District and the local Historic Zone (H-1)?
2. If my house were included in the Historic Zone (H-1), would I be required to restore it to its original historic appearance?
3. Would I need a Certificate of Appropriateness (COA) to remodel my kitchen or bathroom?
4. Would I need a Certificate of Appropriateness (COA) if I wanted to paint my house?
5. Would I have to get a COA to replace damaged clapboard or re-side the whole house with vinyl siding?
6. I want to build a substantial addition to my house. If it were located in the historic zone (H-1), would I have to apply for a COA and, if so, could it be denied?
7. My house is not located within the proposed historic zone (H-1). How will the creation of the H-1 zone benefit me?
8. If a historic zone (H-1) is created, but subsequently proves to be unsatisfactory to most of the property owners inside it, can it be undone?
9. Are there tax benefits from being located within a historic district or zone?
10. Are there other advantages to being in a historic district?
11. Who is on the Historic Zoning Commission?
12. What are some activities that would and would not require a Certificate of Appropriateness (COA)?

Human Resources

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1. How often can I change my W-4?
2. How long does it take for direct deposit to go into effect?

Kronos

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1. When do we need to approve time cards?
2. I have regular schedules for some of my part-time employees. Can I schedule them in Kronos?
3. What if I forget to schedule a full-time employee in Kronos?
4. I’m a supervisor but I can’t see my timecard. Do I have one?
5. How do I request leave time?
6. How is compensatory time calculated? I selected compensatory time but Kronos is showing me as getting paid for 41 hours. Why is that?
7. If I’m out sick how does my sick leave get entered into Kronos?
8. If I have already requested leave and been approved for a date that is on or after the go-live date above, do I have to submit the request again?
9. Time timeclock shows a different time than my cell phone and watch. What will be considered correct?
10. Will supervisors have access to their own schedule?
11. Should meal times be recorded into the scheduled shift?? (As a break segment)
12. Will there be Apple Mac users on Kronos?
13. Will employees be able to transfer jobs at the time clocks?
14. Will employees be able to access WTK (Workforce Time Keeper) via the PC?
15. What are the exception triggers?? (How many minutes past a schedule start time will a late in punch exception be triggered? Late Out?? Early In?? Early Out?)
16. How does paid leave time work (Sick, Vacation, Compensatory)? What about timecard changes?
17. Do time cards need to be exported into Excel to be saved?
18. Who will input overtime, special events, classes, meetings, etc.?
19. Will the top bar in the “Manage my department” tab be the same, i.e. missed punches, etc.?
20. Specific to Fire Shift Personnel - What employees can be seen by each Captain?
21. Specific to Fire Shift Personnel - What about our floating employees?
22. Specific to Fire Shift Personnel - What schedule groups will we have?
23. Specific to Fire Shift Personnel - How do Captains approve duty exchanges (Swapped Shift and Shift Relief)?
24. Specific to Fire Shift Personnel - Who will change out of class pay?
25. Specific to Police Sworn - Will we be able to print timesheets for officers that will be working GHSO Grants?
26. Specific to Police Sworn - What happens if an officer comes up on an accident or gets dispatched to a call before roll call or after they have clocked out?
27. How do I sign up for the Kronos Mobile App?
28. Is there refresher training for those of us who need it?
29. If I make a request for vacation in test will I need to make it again once we go live?

Legal

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1. Can you give me legal advice about this problem I have?
2. What are the City’s rules about noise?
3. What are the City's rules about fireworks?

Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Parks & Recreation

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1. What are the phone numbers and addresses for each Murfreesboro parks and recreation facility?
2. How do I rent a picnic shelter?

Planning & Zoning

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1. How is my property zoned?
2. Is my property in a flood zone?

Police

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1. What number do I call for non-emergencies?
2. What number do I call for emergencies?
3. Do I need an Alarm Permit?

Police Department Employment

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1. Is the police department hiring?
2. Where does the Police Department advertise job openings?
3. Do I have to submit an application each time the Police Department advertises?
4. Is the City of Murfreesboro an equal opportunity and drug-free workplace employer?

Rover Public Transportation

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1. Where can I buy Rover tickets?
2. Where does Rover go?

Solid Waste

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1. When will you pick up my brush?
2. Will you pick-up anything I set out by the curb?

St. Clair Street Senior Center

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1. How old do you have to be to join?
2. Can I signup for activities over the phone?
3. What does it cost to belong to the senior center?

Tax & Finance Department

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1. When are property taxes due and what is the penalty for being late?
2. Do you take partial payments?

Urban Environmental

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1. Who do I call when a tree in the City's Right-of-Way is dead?
2. Who do I call when I have a sick tree or plant in my yard?
3. If I live outside of the Murfreesboro City limits who do I call about a tree that has fallen in the street?

Water & Sewer

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1. How do I sign up for service?
2. Do you take payments online?
3. After hours assistance

Water & Sewer FOG

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1. Where does FOG come from?
2. Why is FOG a problem?
3. Do I need Grease Control Equipment (GCE), such as a Grease Trap, for my Food Service Establishment? What about my home?
4. Okay. So, I can just install a Grease Trap and I’m covered, right?
5. What is the first step I need to take to determine the size and type of Grease Control Equipment that I need?
6. How Does Murfreesboro Water and Sewer Department (MWSD) determine the proper size and type of Grease Control Equipment?
7. What types of Grease Control Equipment (GCE) are accepted by Murfreesboro Water and Sewer Department?
8. What is a Grease Interceptor (GI)?
9. What is an AGRU or Automatic Grease Recovery Unit?
10. Can I clean my Grease Control Equipment myself?
11. Now that I know what size and type of Grease Control Equipment I need; and who needs to clean it, is there anything else I should know?

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