City court, water and sewer transactions now accepted by credit card

The city has officially began accepting credit cards for citizens’ transactions with its City Court and Water and Sewer Department, said Murfreesboro Information Technology Director Chris Lilly.

Called Murfreesboro EZ Pay Portal, the service is only one of many new programs designed to make business with the city more convenient for its citizen customers.

“We have also added an electronic check option,” Lilly said. “All payments will be processed through the Tennessee Information Consortium (TIC) payment processing system."

“We have also opened our online Pay Counter,” Lilly continued. “This pay counter will be open 24 hours a day, seven days a week and will allow our citizens – our customers – to submit online payment from the convenience of their homes or anywhere in the world.”

The system will eventually be available in all city departments that meet the public directly.

“Other departments will be phased in as the system to accept credit cards in those two departments matures,” Lilly said. “All departments that do business with the public will eventually offer this service to their customers.

“Our goal is to expand credit card acceptance to all city points-of-sale counters by the end of year,” the director added. “Initially, this will include parks and recreation, building and codes permits and property taxes.”

As is true city-wide, Murfreesboro EZ Pay Portal is being implemented in phases, MWSD Business Manager Doug Swann noted.

“We’re offering this as an easier way for some customers to pay their bills,” he said.

City Court’s Chief Court Clerk Vickie Ordonez agreed.

“We look forward to offering this option at our counter,” she said.

“Our goal in the creation of Murfreesboro EZ Pay Portal is to offer a convenient and reliable method for our citizens to monitor and pay all city fees using electronic payment options such as Visa, Mastercard, Discover, American Express or any other type of credit card.”

One month program

Effective Jan. 1, accounts that have a $50 or greater balance and have one month's bill/statement unpaid will be subject to disconnection of their water service and service fee(s). To prevent disconnection visit our office to obtain an extension or pay the balance before 9 a.m. on the non payment penalty date shown on your bill.

Understanding your bill

MWSD Customer Service Map - an online interactive map showing the location of water meters with due dates and cutoff dates for the year. Look up your address, click on the symbol, and find your information.

Sample Bill a sample bill has been provided to help customers better understand their bill from MWSD.

Tired of paying late fees?

Check It & Forget It!

Why you should join our 'Check It & Forget It!' automatic bank draft program:

• Never pay another late fee.
• Save gasoline expense.
• Save postage expense.
• Covers unexpected events (i.e. lost, delayed or stolen bills).

Join over 5,600 MWSD customers who trust us to draft their bank account each month.

The amount you owe will automatically be deducted from your bank account each month on the due date. A form is also available if you need to change or terminate bank draft.

You will continue to receive a copy of the bill every month, so you will know exactly what will be deducted and have time to call if you have any questions or issues.

Please note we need at least 30 days notice from the current due date to set up bank draft for the following month.

• Automatic Bank Draft Form
• Change or Terminate Bank Draft
• MWSD Customer Brochure

Service

New service

• New Service Application - please fill out the attached survey on the new service application for residential customers only, excluding apartments, who are requesting new or transfer service. (see Service Agreement Terms and Conditions, do NOT submit this agreement. ONLY new requests received on The New Service Application form will be processed)
• Service initiation fees:
  • $40 nonrefundable service fee
  • $75 charge to have water turned on after hours
• Photo ID required
• Service requested before 3 p.m. and the water will usually be turned on the same day.

Business/Corporate fax request for new service 

Transferring service to a new location

• The non-refundable service initiation fee is added to the first bill at the new address.

Cancelling service/moving

• Call our Customer Service Department and let us know when you need the service terminated.

Billing

The Water and Sewer Department reads every meter and bills every customer each month. In the event of an abnormally high meter reading, we will attempt to alert you.

Bills may be paid by:

• bank draft (see Check It & Forget It! above)
• drive-in window
• walk-up payment counter at the Customer Service Dept.
• night depository (located at 300 NW Broad St.)

Bills can be mailed to:

Murfreesboro Water and Sewer Department
PO Box 897
Murfreesboro, TN 37133

Leak adjustment

Should you experience a leak that causes your bill to be substantially higher than normal, call Customer Service Department and we may be able to help you obtain an adjustment to the sewer portion of your bill.

• Leak Adjustment Form
• Leak Adjustment Policy

Summer sewer credit

Although we anticipate being able to meet all our customers needs, we urge you to conserve water by promptly repairing leaks that may be within your plumbing system. This not only helps us to keep down production costs, it also provides savings on your monthly billing. We realize there may be a need to water lawns, gardens, and landscaped areas. There may also be a need to replenish water in swimming pools. With this in mind, when your bill is printed each month April through October, if your usage exceeds the amount calculated from your winter months average plus 20 percent, you are automatically credited with a Summer Sewer Adjustment reduction to the sewer billing.

Pool adjustment form

Pool adjustment form - You may be eligible for a pool adjustment credit when you fill your swimming pool. Please call Customer Service before downloading and submitting this form.

Freezing pipes - Tips from MWSD

Cold Weather Tips