"The City of Murfreesboro is implementing a new recognition program geared to engage our employees by motivating our workforce through recognition of contributions made through service excellence," said Jim Crumley, Assistant City Manager. "We are excited about the impact STARS will have on encouraging everyday service excellence in our organization." The City of Murfreesboro is proud to announce the launch of the STARS employee recognition and reward program. STARS represents our employees who “Succeed Through Attitudes Reflecting Service Excellence.
Service Excellence Program
STARS is a new initiative designed to drive and enforce the ideals set forth in the Service Excellence Program by building a culture of service and recognition that acknowledges the value employees add to the city through their many outstanding customer service interactions. STARS is intended to recognize employees that are nominated from outside of the organization, as well as encourage peer-to-peer recognition that celebrates outstanding performance and the contributions that matter every day.Core Service Values The City Council has identified four core service values:
Treat customers with respect
Exceed standards that customers expect
Deliver value and quality service
Provide convenience and one-stop shopping
STARS takes one more step toward recognizing those that embody these core service values. "The City’s employees are great at providing customer support at all levels, and the City Council and I recognize that a reward and recognition program delivers the motivation needed to maintain that level of support," said Rob Lyons, City Manager.