Customer Service

Customer ServiceMurfreesboro Water Resources Customer Service Department is available to assist with a wide variety of items. If you need assistance with any of the following items, please stop by the office or contact us during normal business hours.

MWRD’s Customer Service department handles the following:
  • Assist customers with new service, terminating service and/or transfer of service
  • Assists customers with questions about our services
  • Assists customer with questions about their account
  • Generates monthly utility bills
  • Accepts payments for monthly utility bill
  • Collects funds for water and/or sewer connection fees
  • Assist customers with hydrant only meters
  • Assist customers with leak adjustments

Online Account Access


  • Set up your account online and see usage, bill and payment history, and make payments.
  • Use our Interactive Voice Response (IVR) to get account information or make payments.
We are closed on the following holidays:
  • New Year’s Day
  • Martin Luther King Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving
  • Friday after Thanksgiving
  • Christmas Eve
  • Christmas Day