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Customer Service Online
MWRD aims to provide excellent service to our customers by making your billing experience as effortless as possible. Please use the forms below to start or stop your water service, update your account information, apply for a leak adjustment, report an issue with your water quality, sign up for bank draft, and so much more. Feel free to contact our Customer Service Team for additional support by calling 615-848-3209 and choosing Option 1.
PLEASE NOTE: To view your bill or manage your account, please visit our LINK Customer Account Portal. To access your LINK account, use the Customer and Account numbers located at the top of your water bill. For a list of frequently asked questions, water quality information, water conservation tips and more, revisit the Department's homepage, here.
When using printable forms and documents, please submit completed forms to mwrdcontact@murfreesborotn.gov, along with proper verification identification as described in the table below.
PLEASE NOTE: Some Forms Require Verification Documentation | |
---|---|
New Service | Valid Driver's License or State-issued ID |
New Service for Businesses | Valid Business License or Tax Form |
Transfers of Service | Valid Driver's License or State-issued ID |
Bank Draft Authorizations | Voided Check or A Letter From Bank (Must Include Account Info & Bank's Letterhead) |
Bank Draft Changes | Voided Check or A Letter From Bank (Must Include Account Info & Bank's Letterhead) |
After completion of form, please email relative documentation to mwrdcontact@murfreesborotn.gov | |
More Forms & Documents You May Need (By Division)
- Cross Connection Control
- Engineering
- Fats, Oils & Grease (FOG)
- Operations & Maintenance
- Stones River Water Treatment
- Stormwater
- Water Resource Recovery
- 25 Ways To Prevent Water Waste
- Best Practices for Automotive Maintenance & Car Care
- Best Practices for Car Washes (Fundraisers/Residential)
- Best Practices for Food Services
- Building A Rain Barrel
- Car Wash Kit Rental Liability Waiver
- Certification of Stormwater Quality Controls
- Creating A Streamside Buffer
- Grass Clippings & Fertilizer Usage Information
- Guide for Operators of Automotive Businesses & Parking Lots
- Inspection & Maintenance Agreement for Private Stormwater Management Facilities (Corporate/LLC)
- Inspection & Maintenance Agreement for Private Stormwater Management Facilities (Individual Owner) @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>
- Inspection & Maintenance Agreement for Private Stormwater Management Facilities (Partnership)
- Notice of Fundraising Car Wash
- Preventing Pollution from Surface Cleaning
- Professional Car Wash Coupon Notice
- Professional Car Wash Coupon Program
- Storm Drain Labeling Fact Sheet
- Storm Drain Labeling – Request for Materials & City Permission
- Stormwater Ordinance
- Stream Clean-Up Form
- Summertime Tips for Ensuring Good Water Quality
- Tennessee Homeowners' Guide to Cleaner Water @(Model.BulletStyle == CivicPlus.Entities.Modules.Layout.Enums.BulletStyle.Decimal ? "ol" : "ul")>